Return & Refund Policy

Last updated: [DATE]

We want you to be satisfied with your Greview order. This policy explains how returns, withdrawals, damaged products and refunds are handled.

14-Day Right of Withdrawal

If you are a consumer and applicable law grants you a statutory right of withdrawal, you may generally withdraw from your purchase within 14 days after receiving the goods without providing a reason.

This does not limit any additional statutory rights you may have.

To exercise your right of withdrawal, contact:

Greview
Email: [SUPPORT EMAIL]
Address: [RETURN/BUSINESS ADDRESS]

with a clear statement that you wish to withdraw from the purchase.

Return Conditions

Returned products should be returned complete and, where reasonably possible, in their original condition and packaging.

You may inspect the product as you would reasonably be able to inspect it in a physical store. If handling beyond what is necessary to establish the nature, characteristics and functioning of the product causes a loss in value, we may be entitled to deduct that loss in value from the refund where permitted by law.

Return Shipping

Unless the product is defective, incorrect or we have agreed otherwise, the customer bears the direct cost of returning products where permitted by applicable law and where the customer was informed of this obligation before purchase.

Please contact us before sending a return so we can provide the appropriate return instructions and address.

Refunds

After a valid withdrawal, applicable payments will be refunded in accordance with applicable law.

We may be entitled to withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been returned.

Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.

Defective, Damaged or Incorrect Products

If you receive an item that is defective, damaged or different from what you ordered, please contact us at [SUPPORT EMAIL].

Include your order number and photographs showing the issue where possible.

Your statutory rights regarding defective goods remain unaffected.

Personalised Products

The statutory right of withdrawal may not apply to goods that are made according to customer specifications or are clearly personalised.

If Greview offers customised cards, personalised branding, logos, custom printing or other made-to-order products, we will clearly indicate where this exception applies.

This does not affect your rights if a personalised product is defective or does not correspond to your order.

Business Customers

Mandatory consumer withdrawal rights generally apply to consumers rather than purchases made solely in the course of a trade or business.

Any additional return rights offered to business customers will be stated separately or agreed with Greview.

Contact

For returns or refund questions:

[SUPPORT EMAIL]