Shipping Policy

Last updated: 22.08.2026

Greview works with third-party suppliers and fulfilment partners to source and deliver our products. Depending on the order, products may be shipped directly from one of our fulfilment partners to the customer.

Estimated Delivery Time

Our estimated delivery time is:

8–15 business days

Delivery times are estimates and may vary depending on destination, carrier delays, public holidays, customs processing or other circumstances outside our direct control.

Order Processing

After your order has been placed and payment has been confirmed, the order is forwarded to the relevant supplier or fulfilment partner for processing and shipment.

Because products may be fulfilled directly by our partners, you may receive packaging or shipping information from a third-party fulfilment provider.

Direct Fulfilment

Greview works with third-party suppliers and fulfilment partners.

This allows orders to be shipped directly to the delivery address provided during checkout without requiring the products to first pass through our own warehouse.

As a result, your order may be dispatched from a country outside your country of residence.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow several days for tracking information to become active after shipment.

Multiple Shipments

If your order contains multiple products or variants, they may occasionally be fulfilled separately and arrive in more than one package.

Shipping Costs

Any applicable shipping costs will be displayed during checkout before you complete your order.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information.

If you notice an error after placing your order, contact us immediately at:

[SUPPORT EMAIL]

Once an order has been forwarded for fulfilment or dispatched, we cannot guarantee that the delivery address can still be changed.

Delays

Although most orders are expected to arrive within the estimated delivery period, delays can occasionally occur.

If your order has not arrived after the expected delivery window, please contact us with your order number so we can investigate the shipment with the relevant fulfilment partner.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, contact us at [SUPPORT EMAIL].

For damaged products, please provide your order number and clear photographs of the product and packaging.

We will review the issue and coordinate with the relevant supplier or fulfilment partner where necessary.

Customs & Import Charges

Depending on the destination and origin of the shipment, customs duties, import taxes or other charges may apply.

Unless expressly stated otherwise during checkout, any applicable import charges are the responsibility of the recipient to the extent permitted by applicable law.

Our Fulfilment Model

Greview coordinates the sale and fulfilment of products offered through our store and works with independent third-party suppliers and logistics providers for sourcing, processing and delivery.

The involvement of third-party suppliers or fulfilment partners does not affect any mandatory statutory rights you may have against your contractual seller.

Contact

For questions about your shipment:

Greview
Email: [SUPPORT EMAIL]
Business Address: [BUSINESS ADDRESS]